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Central Scheduling Specialist - PRN in Findlay, OH at Blanchard Valley Health System

Date Posted: 12/8/2018

Job Snapshot

  • Employment Status:
    RIVERSIDE - Central Scheduling
  • Location:
    Findlay, OH
  • Shift
  • Date Posted:
    12/8/2018
  • Requisition ID:
    5560

Job Description

PURPOSE OF THIS POSITION

The purpose of the Central Scheduler role is to complete the scheduling process for tests and procedures performed at Blanchard Valley Regional Health Center for its customers and departments. Receives scheduling information, reviews medical necessity, schedules, pre-registers, and provides patient education relative to the scheduled tests. Works well with each department to ensure seamless, informed customer service.
 

JOB DUTIES/RESPONSIBILITIES

  • Duty 1: Schedules a variety of patients for requested services with exceptional accuracy.
  • Duty 2: Completes the scheduling process efficiently via phone orders, faxed orders, and Patient Portal and other wait lists.  
  • Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained.
  • Duty 4: Educates all customers (office staff/patients) on the preparation for upcoming testing.
  • Duty 5:  Assists with patient screenings for assistance programs and provides information related to the Insurance Marketplace.  Schedules Navigator appointments as requested.
  • Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system.
  • Duty 8: Practices effective phone communication w/ customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice. Has a strong focus and commitment to Service Excellence and Patient Satisfaction.
  • Duty 9: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meeting and engaged in process improvement initiatives.
  • Duty 10: Actively informs Department Supervisor/Manager of inconsistencies that exist in the scheduling module of Meditech. 

REQUIRED QUALIFICATIONS

  • High School diploma or equivalent
  • Ability to work at the computer for long periods. Skilled in key board skills. Ability to use the telephone to respond to customers, and the ability to use the computer and telephone simultaneously
  • Positive service-oriented interpersonal and communication skills required.
  • Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status
  • Interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures.

PREFERRED QUALIFICATIONS

  • Associates degree in Healthcare related field preferred
  • Minimum of two years medical office or hospital experience required
  • Knowledge of CPT Coding, ICD 9 Codes, and Medicare Reimbursement Issues preferred
  • Patient scheduled experience preferred

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent activities in walking; sitting, including sitting for up to 4 hours at a time; lifting, up to 50 lbs; bending; squatting; climbing; kneeling; twisting; and standing. Frequently stoops or crouches, pushes / pulls file storage cabinet or cart drawers to retrieve and return customer / patient materials and frequently changes body positions from sit-stand or stand-sit during the interview process and general office activities.. Hearing: Constantly able to hear human and technical sounds when interacting with customers, other professionals and the environment. Vision: Frequently reads literature, reports and other written materials written from other professionals.