Radiology Receptionist/File Clerk - 40 hrs/wk, 1st shift

PURPOSE OF THIS POSITION

To greet our patients, providing exemplary customer service as they enter the Radiology Department.  Process any paperwork within the Radiology Department, obtaining all required signatures and provides general information regarding hospital policies and patient financial responsibilities.

To be responsible for the management and storage of radiographs. Maintains all records as to the location of radiographs whether inside or outside the hospital. To observe and respond to the needs of persons or patients waiting for exams.

JOB DUTIES RESPONSIBILITIES

Duty 1: Greets patients in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all information, completing all necessary forms. Obtains patient consent signatures and reviews all physician orders for completeness and accuracy.

Duty 2:  Enters physician’s orders into the EHR accurately for all imaging modalities. Obtains additional documentation as necessary.

Duty 3: Schedules in the Electronic Health Record for all radiology modalities, follows the protocol for such scheduling. Check in appointments and obtains proper paperwork, Efficient in operation of the document imaging system. Scans and retrieves all pertinent documents, assures that scanned images are legible and of good quality.

Duty 4: Modify, review and create new encounters ensuring the correct encounters are being used at all times.

Duty 5: Informs the patient of any financial responsibility. Conducts computerized medical necessity screening for all Medicare patients. Offers ABN and obtains necessary signatures as appropriate.  Documents activity in the appropriate EHR fields.

Duty 6: Provides exemplary customer service to all individuals.  Acts as a liaison between BVHS and the patient/family to resolve issues.  Possesses ability to explain procedures, wait time expectations, hospital policies, etc.

Duty 7: Demonstrates good positive communication skills, able to communicate daily via telephone, fax, email to physicians, referring physicians, offices, patients and interdepartmental staffs to ensure satisfaction of those we serve.

 Duty 8: Coordinate and participate in activities relating to the retrieval and distribution of x-ray images/films, CD burning, importing CDs ensuring adherence to procedures and policies.

Duty 9: Coordinate and participate in the maintenance of various files, logs and records ensuring the accuracy and completeness of information. Maintains equipment and supplies used as part of the department processes.

Duty 10: Shows initiative. Tasks are completed before the end of shift and aids in the preparation for the next day. Uses time wisely, does not allow for unimportant interruptions. Able to multi-task, prioritize work, and complete it in a timely manner following all policies and procedures as they pertain to the department, Shows good problem solving skills yet seeks guidance and direction as necessary.

REQUIRED QUALIFICATIONS

• High school graduate or GED equivalent
• Data entry and/or PC experience
• Medical terminology coursework or knowledge
• Positive service-oriented interpersonal and communication skills
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status
• Interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS

• Some related college
• Registration experience

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing. This position does require climbing and sitting for 2 hours per day. The associate must be able to lift 50 pounds. This position requires corrected vision and hearing in the normal range. This individual must have excellent eye-hand coordination.