Patient Access PreAccess Central Scheduler (PRN)

PURPOSE OF THIS POSITION

Complete the scheduling process for tests and procedures performed at Blanchard Valley Health System for its customers and departments. Receives scheduling information, reviews medical necessity, schedules, pre-registers, and provides patient education relative to scheduled tests. Works well with departments to ensure seamless, informed customer service.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Schedules a variety of patients for requested services with exceptional accuracy.

Duty 2: Completes the scheduling process efficiently via phone orders, faxed orders, and Patient Portal and other wait lists.  

Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained.

Duty 4: Educates all customers (office staff/patients) on the preparation for upcoming testing.

Duty 5:   Assists with patient screenings for assistance programs and provides information related to the Insurance Marketplace. 

Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system.

Duty 7: Practices effective phone communication with customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice). Has a strong focus and commitment to Service Excellence and Patient Satisfaction.

Duty 8: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints.

Duty 9: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing.  Provides a positive learning environment and compassionate mentoring.

Duty 10: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meetings and engaged in process improvement initiatives.

Duty 11: Actively informs Department Supervisor/Manager of inconsistencies that exist in the electronic health record.

Duty 12: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System.

REQUIRED QUALIFICATIONS

• High School diploma or GED
• Data entry and/or PC experience
• Medical terminology coursework or knowledge
• Exceptional customer service skills
• Maintains confidentiality at all times
• Ability to work remote and attend onsite meetings as needed
• Ability to work at the computer for long periods. Skilled in key board skills. Ability to use the telephone to respond to customers, and the ability to use the computer and telephone simultaneously
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.  Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS

• Minimum of two years medical office or hospital experience
• Associates degree in Healthcare related field
• Knowledge of CPT Coding, ICD 9 Codes, and Medicare Reimbursement Issues

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. This position requires an individual to lift up to 20 pounds occasionally and push patients in wheelchairs (100-350 lbs).  The individual must have excellent eye/hand coordination to operate various office machines. This position requires corrected vision and hearing in the normal range.